Great Energy at Valley View Auto Repair
“Great energy,” “kind, authentic and honest,” “sweet, thoughtful and reassuring.” These aren’t usually phrases that come to mind when we’re describing a car repair facility.
But Valley View Auto Repair’s website is chock-full of such comments. Customers wax nearly poetic about the mechanical know-how—and just as important, the considerate treatment—they’ve received there.
It’s exactly what Greg and Anne Bailey set out to create when they started Valley View Auto Repair, located at 460 S. Valley View Road, in 1993.
“We wanted to create a business of honesty and integrity, where the customer’s needs always come first,” says Greg. “And we also wanted to get the job done faster than our customers expect.”
Judging by their customers’ reviews, they’ve achieved that goal, and then some. Stories on Valley View’s website tell of mechanics working long after-hours and driving out of their way to pick up stranded drivers, tow their cars, and get them repaired and safely back on the road quickly. There is more than one account of a Valley View mechanic driving out to fix a flat tire or do a simple roadside repair at no charge.
“We just want to do the right thing for our customers,” says Greg. “Car problems are never happy events, so we do what we can to make the experience as positive as possible.”
One stranded traveler writes an account that when the family van broke down on a trip through Oregon, the folks at Valley View “…pulled out all the stops to have the work done by noon. They even shuttled our family, dog, and gear from our hotel in Medford to the shop for free.”
Valley View is located north of town, in the 76 gas station just off I-5 at exit 19, and is open 7 days a week from 8:00 am to 6:00 pm. They are a AAA-authorized repair shop and offer a range of services including oil changes; no-charge diagnostics and estimates on repairs; expert mechanical service; a 2-year, 24,000 mile warranty on parts and labor; free inspections of pre-purchase cars; and more.
Greg says that although they get a lot of business from stranded travelers, many of their customers are locals who have been coming to them for years for service and repairs.
“Our aim is to treat people—and their cars—so well that they become lifelong customers,” says Greg.
The shop also takes part in the DEQ’s “Too Program,” in which they transfer their customer’ emissions data to the DEQ so that you don’t have to drive to Medford.
For more information or to schedule an appointment, call 541-482-5133 or their sister store, Ashland Auto Repair (downtown at 75 Lithia Way) at 541-552-9800. You can also see them at valleywiewautorepair.net and like them on Facebook.